The take-up of chatbots and conversational interfaces is on the rise as research shows that people often prefer interacting with virtual agents over humans.

Now Adelaide-based Clevertar, the award-winning virtual human consumer engagement company, has launched a platform known as ‘Conversagent’ which opens up the virtual human landscape to smaller businesses.

Conversagent requires no coding and can be set up on a company’s website in under 15 minutes. 

Allowing users to increase sales and capture leads, the virtual human can follow a business’s unique script or use one of the inbuilt templates. To activate the widget, a generated line of code is added to the website.

Whilst the popularity and effectiveness of chatbots has been well documented in the past few years, Clevertar’s use of virtual humans to deepen engagement with customers is transformational. Furthermore, rather than consumers finding it difficult to hold a conversation with AI, the evolution of virtual agents with names, realistic facial expressions and using body language are proven to ignite a consumer’s natural desire to interact. 

Clevertar’s CEO Tanya Newhouse said Conversagent solves a very real business problem and is a breakthrough in the self-service chatbot market.
 
“One of the major issues facing companies large and small is that delivering a frictionless customer experience often requires a well-trained human support team,” she said. 

“Unfortunately, customer support teams are expensive to operationalise 24/7 but with Clevertar's technology companies can deploy a virtual human employee and take all of the best elements of their most effective support agents to train the virtual human and create conversational flows that deliver a satisfying customer experience every time.
 
“Conversagent is the world's first self-sign up virtual human chatbot solution that can be deployed via self-sign up without the need for coding.
 
“This conversational flow technology helps businesses automate their customer service, reduce customer service friction and increases your sales and lead capture. 

“We know that consumers enjoy interacting with virtual humans as it’s convenient and self-directed, and Conversagent makes it easy for any business with a website to put one into action.”

Those interested can trial Conversagent and deploy a virtual agent on their website for free. 

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