Australian digital technology services and solutions company Groworx has launched its Groworx Home service, a virtual Customer Engagement Centre platform, supporting businesses that want to launch or expand their sales, support and operational capabilities without being impacted by the physical constraints imposed by the COVID-19 epidemic.

Groworx Home provides employers with a modern operational platform to keep their business running while providing a safe and engaging environment for workers, and connects displaced workers from Australia and around the world with businesses who are struggling with the shift to a digital only economy.

Groworx recognises that technology plays an essential role in scaling service and operations for companies but some businesses may lack the maturity or scalability to adapt rapidly to the current crisis. 
 
“We knew in the beginning that building a remote, cloud-first business was needed for a modern economy but we never imagined that we could serve humanity on this scale and in a time like this.” Groworx CEO, Dan Sandiford said.  “We are actively working with companies large and small to find people to be on-boarded and trained as a Groworx Home Member so we can help those Departments and companies of any size continue to run their businesses.”

Employers can now set up their own Groworx Home service and have remote sales and support centres up and running in a matter of weeks, complete with the team, contact centre technologies and training to help them serve their customers and specific business needs.

As businesses cope with the sudden loss of physical contact and the need to adapt to digital only operations, Groworx believes that businesses and customers need the human touch more than ever. This is the philosophy underpinning Groworx Home: There will always be a need for people to connect with other people.

An out-of-the-box capability, the Groworx Home solution includes cloud-first technologies, processes and cultural connection so that workers can work from home while supporting businesses with a range of customer support, sales and technology services.

The usual innovation and operational excellence from the Groworx traditional Customer Engagement Centres have now been extended for this new remote-first delivery model

To improve the speed of adoption for Home Members, Groworx provides a Groworx Home kit and a self-service agent-member platform. Groworx Home enables employees, such as customer service agents or technology analysts and developers or even back-office roles like HR and Finance, to continue working during the COVID-19 pandemic. As companies struggle to make the transition from a digital first to a digital only economy, with Groworx Home, employees will have a complete suite of tools to help them fulfil their roles. 

Job seekers will join a community of remote Groworx Home Members who stay connected and engaged through modern video-first and immersive collaboration technologies that are the core of what Groworx calls their Global Ways of Working (GWOW). GWOW promises not only the ability to work independently from home but also personal and professional development. 

To learn more about Groworx Home, visit the Groworx website. 

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