Australian Small Business and Family Enterprise Ombudsman Kate Carnell

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Mar 25, 2019
Services
Specialised team will tackle small business telecommunications disputes

The announcement by the Telecommunications Industry Ombudsman follows a significant increase in complaints from small businesses in 2017/18.

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Mar 4, 2019
Services
Accounting
New Tax Concierge service for small businesses

Ombudsman Kate Carnell said the service means it is now simpler, faster and cheaper for small businesses to address their tax disputes with the ATO.

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Feb 25, 2019
Finance
Financial Complaints Authority extends remit to accept legacy matters

From 1 July 2019, AFCA will review eligible complaints dating back to 1 January 2008.

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Nov 5, 2018
Services
Open for business: New authority providing independent dispute resolution for financial complaints

AFCA provides free, fast and binding dispute resolution to complaints about a financial product or service to improve small business access to justice.

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Oct 5, 2018
Markets
Ombudsman believes small businesses will be disappointed with Royal Commission interim report

Kate Carnell says the report does not address many of the issues that have been raised by small businesses and asks the Commissioner to consider extending the inquiry.

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Jun 14, 2018
Finance
Technology
Websites
What's the true cost of your small business loan?

A new tool released by Lend.com.au aims to provide the transparency that has been missing from the fintech SME loan market.

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