Paul Smith

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Paul Smith

Paul Smith, Citrus Group Co-Founder, co-pioneered Australia’s first ever specialised call centre recruitment agency in 1996.

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Jan 30, 2019
Leadership
Why over a fifth of Australians left their last workplace
Paul Smith

With over 30 years’ experience in the recruitment industry, Joint Managing Director of leading recruitment company Citrus Group, Paul Smith, shares his tips on how recruit and retain great talent.

Nov 26, 2018
Management
Key tips for engaging staff during peak cycles
Paul Smith

As we near the exceptionally busy Christmas period, we look at how business owners and managers can keep their staff engaged, with tips from Paul Smith, joint Managing Director at Citrus Group, a leader in contact centre recruitment. 

Nov 12, 2018
Management
How call centres can ensure millennials have a good experience
Paul Smith

Brand perception is crucial for millennials, so ensuring your call centre staff aren’t alienating young people is key to any brand's long-term success.

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