How retailers can adapt to a softer retail environment
The state of Australia’s retail environment is understandably making retailers nervous. JDA Software's Senior Director Industry Strategy APAC - Retail, Nicolas Cron, argues that from the most difficult situations, opportunity arises. The key is to evolve to meet new shopper preferences and...
How call centres can ensure millennials have a good experience
Brand perception is crucial for millennials, so ensuring your call centre staff aren’t alienating young people is key to any brand's long-term success.
